Information Technology 101
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Frequently Asked Questions: 24

Welcome to the Information Technology Frequently Asked Questions page! This page includes numerous issues you may come across throughout the school year. Should you still need assistance please feel free to contact us and we will assist you.

Frequently Asked Questions

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Q: My computer cannot access the internet.

  • Check that the network cable is firmly plugged into the network port on your computer, as well as in the wall.
  • Go the the Network Settings in System Preferences by selecting Apple > System Preferences , and then clicking on the Network globe.



There should be a green circle next to the word Ethernet, and the word connected should be seen as well. If this circle is red or orange, please contact us.


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Q: I cannot access my Gradebook in Power Teacher.

  • Upon launching Gradebook after turning your computer on, it may take 2-3 minutes to launch. Please be patient and be sure to not open the application multiple times, as this will crash the Gradebook and potentially freeze your computer.
  • If after 2-3 minutes it does not launch, click on the link underneath the Launch Gradebook button. This will test your computer to see if Java is installed and can run the application properly.
    • If the following message says "Gradebook is ready to launch," try launching Gradebook again.
    • If the following message says "Sorry, Java is not detected," check you browser preferences to determine if Java is disabled.
      • Safari for Mac:
        1. From the browser menu bar, select Safari > Preferences.
        2. Click Security.
        3. In the Web Content section, select the Enable Java box.
        4. Close the window and restart Safari. Some versions may require a computer restart as well.
        5. Open PowerTeacher, and click Launch Gradebook.
      • Firefox for Mac:
        1. From the browser menu bar, select Firefox > Preferences.
        2. Click Content.
        3. Select the Enable Java option.
        4. Close the window and restart Firefox. Some versions may require a computer restart as well.
        5. Open PowerTeacher, and click Launch Gradebook.
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Q: I cannot access my email using Eudora or Apple Mail.

  • Try logging in to your Webmail account at webmail.bergennet.net with your full email address (yourusername@dumontnj.org) and your password. If you are able to access your mail, then it is a configuration problem with Eudora or Apple Mail.
    • To configure Eudora:
      1. From the menu bar, select Eudora > Preferences.
      2. Click Getting Started, and enter your username information according to the sample seen below:

      3. Click Checking mail, and confirm that the settings match the sample seen below:

      4. Click Sending mail, and verify the settings match the sample below:

      5. Click OK.
      6. Check your mail and if prompted, enter your password.
    • To configure Mail:
      1. Open up Apple Mail (stamp icon in Dock).
      2. Enter your name, email address and password into the prompt and hit continue.

      3. Enter in the incoming mail settings as per the sample below:

      4. Enter in the outgoing mail settings as per the sample below:
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Q:



Comments

/groups/technologyfaqs/search/index.rss?tag=hotlist/groups/technologyfaqs/search/?tag=hotWhat’s HotHotListHot!?tag=hot4/groups/technologyfaqs/sidebar/HotListkrussoKevin Russo2013-02-22 15:05:50+00:002013-02-22 15:05:50updated60krussoKevin Russo2013-02-19 14:33:04+00:002013-02-19 14:33:04updated59krussoKevin Russo2013-02-19 14:30:01+00:002013-02-19 14:30:01updated58krussoKevin Russo2013-02-13 18:24:55+00:002013-02-13 18:24:55updated57cvesleyClaudia Vesley2012-09-26 22:05:30+00:002012-09-26 22:05:30updated56krussoKevin Russo2012-09-04 20:59:50+00:002012-09-04 20:59:50updated55kevinrussoKevin Russo2012-03-08 13:36:16+00:002012-03-08 13:36:16updated54kevinrussoKevin Russo2012-03-07 14:44:31+00:002012-03-07 14:44:31updated53kevinrussoKevin Russo2012-03-07 14:25:24+00:002012-03-07 14:25:24updated52kevinrussoKevin Russo2012-03-07 14:23:55+00:002012-03-07 14:23:55updated51kevinrussoKevin Russo2012-03-06 20:17:30+00:002012-03-06 20:17:30updated50kevinrussoKevin Russo2012-03-05 20:53:46+00:002012-03-05 20:53:46updated49kevinrussoKevin Russo2012-03-05 20:40:18+00:002012-03-05 20:40:18updated48kevinrussoKevin Russo2012-03-05 20:39:45+00:002012-03-05 20:39:45updated47kevinrussoKevin Russo2012-02-29 19:47:54+00:002012-02-29 19:47:54updated46kevinrussoKevin Russo2011-12-12 14:48:35+00:002011-12-12 14:48:35updated45kevinrussoKevin Russo2011-11-29 19:38:44+00:002011-11-29 19:38:44updated44kevinrussoKevin Russo2011-10-04 15:06:56+00:002011-10-04 15:06:56updated43kevinrussoKevin Russo2011-09-30 18:14:25+00:002011-09-30 18:14:25updated42kevinrussoKevin Russo2011-09-29 15:26:04+00:002011-09-29 15:26:04updated41kevinrussoKevin Russo2011-09-29 12:34:13+00:002011-09-29 12:34:13updated40kevinrussoKevin Russo2011-09-27 19:29:42+00:002011-09-27 19:29:42updated39kevinrussoKevin Russo2011-09-22 23:17:39+00:002011-09-22 23:17:39updated38kevinrussoKevin Russo2011-09-22 23:07:13+00:002011-09-22 23:07:13updated37kevinrussoKevin Russo2011-09-22 23:03:33+00:002011-09-22 23:03:33updated36kevinrussoKevin Russo2011-09-22 22:58:28+00:002011-09-22 22:58:28updated35kevinrussoKevin Russo2011-09-22 22:56:31+00:002011-09-22 22:56:31updated34kevinrussoKevin Russo2011-09-22 22:53:54+00:002011-09-22 22:53:54updated33kevinrussoKevin Russo2011-09-22 22:50:39+00:002011-09-22 22:50:39updated32kevinrussoKevin Russo2011-09-22 22:28:12+00:002011-09-22 22:28:12updated31kevinrussoKevin Russo2011-09-22 21:53:31+00:002011-09-22 21:53:31updated30kevinrussoKevin Russo2011-09-22 21:51:38+00:002011-09-22 21:51:38updated29kevinrussoKevin Russo2011-09-22 21:51:18+00:002011-09-22 21:51:18updated28kevinrussoKevin Russo2011-09-22 21:50:09+00:002011-09-22 21:50:09updated27kevinrussoKevin Russo2011-09-22 21:46:39+00:002011-09-22 21:46:39updated26kevinrussoKevin Russo2011-09-22 21:45:32+00:002011-09-22 21:45:32updated25kevinrussoKevin Russo2011-09-22 21:37:03+00:002011-09-22 21:37:03updated24kevinrussoKevin Russo2011-09-22 19:31:52+00:002011-09-22 19:31:52updated23kevinrussoKevin Russo2011-09-22 19:28:39+00:002011-09-22 19:28:39updated22kevinrussoKevin Russo2011-09-21 16:54:52+00:002011-09-21 16:54:52updated21Added tag - faqcvesleyClaudia Vesley2011-09-21 16:54:39+00:002011-09-21 16:54:39addTag20Added tag - troubleshootingcvesleyClaudia Vesley2011-09-21 16:54:34+00:002011-09-21 16:54:34addTag19Added tag - technologycvesleyClaudia Vesley2011-09-21 16:54:31+00:002011-09-21 16:54:31addTag18Added tag - hotcvesleyClaudia Vesley2011-09-21 16:54:24+00:002011-09-21 16:54:24addTag17cvesleyClaudia Vesley2011-09-20 14:56:40+00:002011-09-20 14:56:40updated16cvesleyClaudia Vesley2011-09-20 14:54:49+00:002011-09-20 14:54:49updated15kevinrussoKevin Russo2011-09-19 19:50:50+00:002011-09-19 19:50:50updated14kevinrussoKevin Russo2011-09-19 19:43:55+00:002011-09-19 19:43:55updated13kevinrussoKevin Russo2011-09-19 13:49:48+00:002011-09-19 13:49:48updated12kevinrussoKevin Russo2011-09-19 13:38:00+00:002011-09-19 13:38:00updated11kevinrussoKevin Russo2011-09-19 13:36:50+00:002011-09-19 13:36:50updated10kevinrussoKevin Russo2011-09-19 13:35:07+00:002011-09-19 13:35:07updated9kevinrussoKevin Russo2011-09-19 12:47:22+00:002011-09-19 12:47:22updated8kevinrussoKevin Russo2011-09-16 20:03:31+00:002011-09-16 20:03:31updated7kevinrussoKevin Russo2011-09-16 19:23:27+00:002011-09-16 19:23:27updated6kevinrussoKevin Russo2011-09-16 19:20:13+00:002011-09-16 19:20:13updated5kevinrussoKevin Russo2011-09-16 19:18:01+00:002011-09-16 19:18:01updated4kevinrussoKevin Russo2011-09-16 19:08:51+00:002011-09-16 19:08:51updated3kevinrussoKevin Russo2011-09-16 17:41:08+00:002011-09-16 17:41:08updated2First createdkevinrussoKevin Russo2011-09-16 17:36:04+00:002011-09-16 17:36:04created1wiki2013-02-22T15:05:50+00:00groups/technologyfaqs/wiki/welcomeFalse Information Technology 101/groups/technologyfaqs/wiki/welcome/_Information_Technology_101.htmlKevin Russo60 updates Information Technology 101 Welcome to the Dumont Information Technology Wiki! This site includes numerous FAQ pages which address the issues you may come across throughout the...Falsekrusso2013-02-22T15:05:50+00:00Added tag - javakrussoKevin Russo2013-02-20 13:42:44+00:002013-02-20 13:42:44addTag19krussoKevin Russo2013-02-20 13:41:30+00:002013-02-20 13:41:30updated18kevinrussoKevin Russo2012-03-05 20:56:53+00:002012-03-05 20:56:53updated17Added tag - power teacherkevinrussoKevin Russo2012-03-05 20:56:48+00:002012-03-05 20:56:48addTag16Added tag - power schoolkevinrussoKevin Russo2012-03-05 20:56:40+00:002012-03-05 20:56:40addTag15Removed tag - powerkevinrussoKevin Russo2012-03-05 20:56:37+00:002012-03-05 20:56:37removeTag14Removed tag - schoolkevinrussoKevin Russo2012-03-05 20:56:33+00:002012-03-05 20:56:33removeTag13Added tag - grade bookkevinrussoKevin Russo2012-03-05 20:56:09+00:002012-03-05 20:56:09addTag12Added tag - schoolkevinrussoKevin Russo2012-03-05 20:56:05+00:002012-03-05 20:56:05addTag11Added tag - powerkevinrussoKevin Russo2012-03-05 20:56:04+00:002012-03-05 20:56:04addTag10Added tag - powerschoolkevinrussoKevin Russo2012-03-05 20:56:00+00:002012-03-05 20:56:00addTag9kevinrussoKevin Russo2011-09-22 22:50:52+00:002011-09-22 22:50:52updated8kevinrussoKevin Russo2011-09-22 22:47:12+00:002011-09-22 22:47:12updated7Added tag - gradebookkevinrussoKevin Russo2011-09-22 22:47:08+00:002011-09-22 22:47:08addTag6Added tag - powerteacherkevinrussoKevin Russo2011-09-22 22:47:03+00:002011-09-22 22:47:03addTag5Added tag - hotkevinrussoKevin Russo2011-09-22 22:47:00+00:002011-09-22 22:47:00addTag4kevinrussoKevin Russo2011-09-22 22:28:58+00:002011-09-22 22:28:58updated3kevinrussoKevin Russo2011-09-22 21:52:23+00:002011-09-22 21:52:23updated2First createdkevinrussoKevin Russo2011-09-22 21:51:51+00:002011-09-22 21:51:51created1wiki2013-02-20T13:41:30+00:00groups/technologyfaqs/wiki/aaf27FalseI cannot access my Gradebook in PowerTeacher/groups/technologyfaqs/wiki/aaf27/I_cannot_access_my_Gradebook_in_PowerTeacher.htmlKevin Russo19 updatesI cannot access my Gradebook in PowerTeacher Upon launching Gradebook after turning your computer on, it may take 2-3 minutes to launch. Please be patient and be sure to not open the application...Falsekrusso2013-02-20T13:41:30+00:00kevinrussoKevin Russo2012-03-05 20:57:23+00:002012-03-05 20:57:23updated11kevinrussoKevin Russo2012-03-05 20:55:06+00:002012-03-05 20:55:06updated10kevinrussoKevin Russo2012-02-29 20:24:48+00:002012-02-29 20:24:48updated9Removed tag - settingskevinrussoKevin Russo2012-02-29 20:24:00+00:002012-02-29 20:24:00removeTag8Added tag - settingskevinrussoKevin Russo2012-02-29 20:23:52+00:002012-02-29 20:23:52addTag7Added tag - createkevinrussoKevin Russo2012-02-29 20:23:49+00:002012-02-29 20:23:49addTag6Added tag - wikikevinrussoKevin Russo2012-02-29 20:23:47+00:002012-02-29 20:23:47addTag5Added tag - hotkevinrussoKevin Russo2012-02-29 20:23:43+00:002012-02-29 20:23:43addTag4kevinrussoKevin Russo2012-02-29 20:23:31+00:002012-02-29 20:23:31updated3kevinrussoKevin Russo2012-02-29 20:09:24+00:002012-02-29 20:09:24updated2First createdkevinrussoKevin Russo2012-02-29 19:50:39+00:002012-02-29 19:50:39created1wiki2012-03-05T20:57:23+00:00groups/technologyfaqs/wiki/e1bc3FalseHow to Create a Wiki/groups/technologyfaqs/wiki/e1bc3/How_to_Create_a_Wiki.htmlKevin Russo11 updatesHow to Create a Wiki This page describes how to create a Wiki page on the Dumont School District's Wiki Server. **Please pay close attention to Step 7** 1. From any brow...Falsekevinrusso2012-03-05T20:57:23+00:00kevinrussoKevin Russo2011-09-22 22:47:34+00:002011-09-22 22:47:34updated11Added tag - troubleshootingkevinrussoKevin Russo2011-09-22 22:47:30+00:002011-09-22 22:47:30addTag10Removed tag - troublekevinrussoKevin Russo2011-09-22 22:47:26+00:002011-09-22 22:47:26removeTag9Added tag - troublekevinrussoKevin Russo2011-09-22 22:47:23+00:002011-09-22 22:47:23addTag8Added tag - internetkevinrussoKevin Russo2011-09-22 22:47:22+00:002011-09-22 22:47:22addTag7kevinrussoKevin Russo2011-09-22 22:46:47+00:002011-09-22 22:46:47updated6Added tag - hotkevinrussoKevin Russo2011-09-22 22:46:46+00:002011-09-22 22:46:46addTag5kevinrussoKevin Russo2011-09-22 21:50:21+00:002011-09-22 21:50:21updated4kevinrussoKevin Russo2011-09-22 21:49:39+00:002011-09-22 21:49:39updated3kevinrussoKevin Russo2011-09-22 21:48:49+00:002011-09-22 21:48:49updated2First createdkevinrussoKevin Russo2011-09-22 21:47:03+00:002011-09-22 21:47:03created1wiki2011-09-22T22:47:34+00:00groups/technologyfaqs/wiki/fde50FalseMy computer cannot access the internet/groups/technologyfaqs/wiki/fde50/My_computer_cannot_access_the_internet.htmlKevin Russo11 updatesMy computer cannot access the internet Check that the network cable is firmly plugged into the network port on your computer, as well as in the wall. Go the the Networ...Falsekevinrusso2011-09-22T22:47:34+00:00hot/groups/technologyfaqs/search/index.rss?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomelist/groups/technologyfaqs/search/?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomeRecent ChangesRecentChangesListUpdates?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcome0/groups/technologyfaqs/sidebar/RecentChangesListmodifiedDateallRecent ChangesRecentChangesListUpdateswiki/welcomeNo recent changes.reverse5search